Vaccinations:

All pets are required to show proof of current rabies vaccination prior to grooming. Other vaccines such as Bordetella and DHLPP are recommended but not strictly required. Vaccinations should be administered at least 2 days prior to grooming in case your pet has a reaction to the vaccine.  All puppies must be approved to be groomed by their vet.  If your pet has a vaccine reaction while in our facility the below "Emergencies'' clause below will be utilized.

 

Emergencies:

I hereby grant permission to PPGS to obtain emergency veterinary treatment for my pet, at my own expense, if my pet is deemed to be suffering from a life-threatening or other emergency.  For my pet's benefit, PPGS will use the services of the nearest veterinarian.  You will be notified as soon as possible if such an emergency arises.  Making certain your pet receives immediate emergency care will be the first priority.

 

Medical Problems:

I understand pet grooming can expose hidden medical problems or aggravate current problems. Signs of aggravation can occur during or after grooming. If my pet displays signs of severe stress that may be dangerous to my pet's health the grooming process will be terminated and I will be called on for immediate pick up of my pet or the “Emergencies” clause above will be utilized if my pet is deemed to need immediate veterinary attention.

 

Senior Pet Grooming:

I understand senior pets have an increased risk of injury and/or stress while grooming. PPGS will do everything possible to keep senior pets comfortable and I also understand that PPGS will groom my senior pet with health and cleanliness in mind above aesthetics. Grooming of senior or frail pets is done at the owner's risk, PPGS will not be held responsible for sudden health conditions up to and including death.

 

Tranquilizers:

PPGS will not tranquilize or sedate a pet for grooming. If you and your vet have decided that your pet would benefit from sedation medication for grooming, PPGS staff must be notified upon drop-off that your pet has been given this medication.  Medicating your pet for grooming is done at your own risk and PPGS will not be held responsible for any adverse side effects of the medication up to and including death.

 

Female Dogs:

I certify that my non-spayed female dog who is brought in for grooming is at least two weeks out of her most recent heat. PPGS does not accept females currently in season. An additional charge of $20 will be applied if my female is discovered to be in heat at the time of her appointment..

 

Fleas & Ticks:

If my pet is found to be infested with fleas or ticks, PPGS will deem it necessary to use a flea shampoo to rid my pet(s) of the infestation. I also understand that any such treatments are not guaranteed 100% effective and an additional fee of $10-$20 may be associated with these special services.

 

De-Matting:

I am aware that if my pet's coat is matted, it may be necessary to shave or de-matt my pet. These procedures may have unpleasant consequences such as "clipper burn", "brush burn", ear hematomas or nicks and cuts. I understand that the de-matting process takes extra time and will add an extra charge to my grooming bill.  PPGS will use all precautions during these procedures and will not be held responsible for the aforementioned and other side effects of shaving/de-matting, should they occur.

 

Sensitive Skin:

Some pets have naturally sensitive skin. These pets are more prone to skin reactions like clipper and brush burn than other pets. While PPGS is careful with all of the pets entrusted to them, young and senior animals and pets with light or white skin are especially prone to skin irritations. If these reactions occur on my pet's skin after grooming, I will notify PPGS as soon as possible so they can make appropriate notes in my pet's file to prevent future problems. Oftentimes minor irritations become aggravated and made worse at home by a pet's own actions; such as scooting on the floor, licking, and scratching. Thus, PPGS will be held blameless for such occurrences.

 

Cancellations:

PPGS is a “by appointment only” salon and enforces a 24-hour cancellation policy. If 24 hours’ notice is not given a "No Show" fee of 50% of the booked services per pet will be applied to my next grooming bill. PPGS acknowledges that emergencies happen, and we are happy to work with you in these situations but not on a continual basis. Constant "No Shows", late cancellations or perpetual re-scheduling may prevent PPGS from booking future appointments with you and your pets.  PPGS relies on our clients’ business, please show your support by keeping our day filled.

 

Injury Notification:

If my pet were to sustain an injury at the salon that does not require immediate medical attention, PPGS will always direct my attention to the injury at the time of pick-up or by phone when I am called for pick-up.  PPGS agrees to never conceal any damage to my pet.  

 

Refunds:

I understand that PPGS does not issue/give any refunds of any kind for any service performed at The Posh Pet Grooming Salon. I am aware that I can be offered a complimentary service in exchange within 48 hours or 2 business days of the last service.

 

 

I Agree that any dispute arising under this contract or any interpretation required of or the enforcement of rights and duties under this contract shall be subject to final and binding arbitration pursuant to the American Arbitration Association ("AAA''). The award of the arbitrator(s) shall be enforceable according to the applicable provisions of the California Code of Civil Procedure. The arbitrator(s) may award damages and/or permanent injunctive relief, but in no event, shall the arbitrator(s) have the authority to award punitive or exemplary damages. By this Waiver, I assume any risk, and take full responsibility and waive any claims of personal injury, death or damage to personal property associated with such services by PPGS including but not limited to grooming, bathing, creative grooming, temporary or permanent damage to my pet’s hair or unsatisfactory results from the said services being provided to me. This Waiver and Release contains the entire agreement between PPGS and myself, and supersedes any prior written or oral agreements concerning the subject matter of this Waiver and Release. The provisions of this Waiver and Release may be waived, altered, amended or repealed, in whole or in part, only upon the prior written consent of PPGS and Kristine Doepel. The provision of this Waiver and Release will continue in full force and effect even after the termination of the services being provided to me, whether by agreement, by operation of law, or otherwise. I have read, understand and fully agree to the terms of this Waiver and Release. I understand and confirm that by signing this Waiver and Release, I have given up considerable future legal rights. I have signed this Agreement freely, voluntarily, under no duress or threat of duress, without inducement, promise or guarantee being communicated to me. My signature is proof of my intention to execute a complete and unconditional Waiver and Release of all liability to the full extent of the law. I am 18 years of age or older and mentally competent to enter into this Waiver and Release. The client, by signing below, agrees to have read, understand, and accept the terms of this contract.

 

 

Signature of Pet Owner or Agent: _________________________________ Date:________________

 

Pet's Name(s):______________________________

 

 

Kristine Doepel

(925) 901-0489